You might experience that your documents have been approved, but that your account is not verified. This can be caused if:
The document you have uploaded is valid but does not meet the requirements set by our payment partner
The document you have uploaded is valid but has been uploaded in the wrong category
Your account is undergoing extra analysis by our payment partner
Your account was not verified by mistake
If you are less than 18 years old, multiple documents are required. Learn more here.