Our goal is to offer the best marketplace experience for in-game items, and to do so we have a seller policy. For sellers that do not deliver, we have implemented a penalty system and a 4-step "ban ladder" system 👨‍⚖️

This decreases the likeliness of a trade expiring/being canceled, and also makes sure that other sellers will not have to compete with sellers that are not going to deliver their items 🙌

If a seller does not deliver, a selling ban will be applied to their account.

The bans are as follows:

1st time a seller does not deliver they get: 2-day ban from selling
2nd time: 1-week ban from selling
3rd time: 1-month ban from selling
4th time: 1-year ban from selling

The seller cannot pay to get unbanned. In case a seller is punished with a ban wrongfully, they can contact support and we will take a look at each specific case 👨‍⚖️

NOTE: When you get banned you will only be banned from selling, not buying.