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User has been disabled. Please contact support for more information.
User has been disabled. Please contact support for more information.

Why has my account been disabled?

Oliver Nielsen avatar
Written by Oliver Nielsen
Updated over a week ago

In the majority of cases where we disable users, we will send you an email stating the reason. Please check your inbox, follow the instructions, and reply to the email, so we can activate your user account again 📧

The most common reasons why a user account gets disabled are listed below:

  • Your bank flags a transaction of yours as suspected fraud

  • Your Steam account/inventory is private

  • You have an active tradeban/tradehold on Steam

  • Your Steam account has a VAC ban or Game ban in CS:GO, which means you cannot trade your items

In rare cases, our system finds suspicious behavior. As a result, it disables the user from making any further actions. We also actively ban users for suspicious behavior ⚠️

You are welcome to reach out to our support team if you believe you have been disabled wrongfully 💬

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